Contact

Contact us

At Tuur®, we are ready to assist you every day, you can be certain of that. Do you have questions about our products, would you like to receive personalized sleep advice, or do you have questions about your order? Then you can contact us in various ways. The choice is yours!

Email us

For advice or assistance with your order, we will respond within 1 working day.

Call us

For the best advice, our Product Experts are ready to assist you by phone through our free 0800 numbers.

Live chat

Our chat operators are happy to assist you with advice and help with your order.

WhatsApp

For advice or assistance with your order. We will respond within 1 working day.

Business hours

Monday-Tuesday: 08:30AM - 05:00PM

Friday: 08:30AM - 04:00PM

Saturday & Sunday: Closed


Closed on official Belgian public holidays::

  • New Year's Day (01/01)

  • Easter

  • Easter Monday

  • Labor Day (01/05)

  • Ascension Day

  • Whit Monday

  • National Holiday (21/07)

  • Ascension Day

  • All Saints' Day (01/11)

  • Armistice (11/11)

  • Christmas Day (25/12)

Monday-Sunday: 07:00AM - 12:00AM


Shorter opening hours during these holidays:

  • Christmas Eve (24/12): 07:00AM - 06:00PM

  • New Year's Eve (31/12): 07:00AM - 06:00PM

Press and marketing contact

For press inquiries, collaboration requests, and all other questions, you can contact our marketing team at marketing@tuursleep.com

Complaints

A complaint about our products or services can be filed in writing with Tuur by sending an email to service@tuursleep.com. We will respond substantively within 7 days of receiving your complaint. Customer satisfaction is an absolute priority for us. Still not satisfied with how your complaint was handled or can't we resolve it together? Are you not satisfied with the resolution of your complaint? Then you can submit it to the Disputes Committee Thuiswinkel, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).


Registered address

You can reach us by mail and send returns to our address:
Tuur® - Revor Group NV
Noordlaan 2
8520 Kuurne (Belgium)

Company information

Tuur® is a brand of Revor Group NV (public limited company), with its headquarters at the following address: Noordlaan 2, 8520 Kuurne, Belgium Revor Group NV is registered with the company number (CBE): 0417.941.227 and is VAT registered with the VAT number: BE0417941227.