Returning your order
Before you start a return, let's take a look together at whether we can help you in another way.
Give your body a bit more time
Adjusting to a new mattress, topper or boxspring takes time. Give your body about 14 days to get used to your new sleep setup. Back, shoulder or muscle discomfort during this period is completely normal. That's why Tuur® gives you 120 nights to settle in, without any rush or stress.
Not sure yet? This often helps
Before you go further, take a look here. A small adjustment often solves what's bothering you.
Feels too soft or too firm? With the Original, Original Plus and Pure Mattress, you can flip the mattress thanks to the Dual Comfort system and try a different firmness level, no new purchase needed. The wrong base or bed frame can also strongly affect how your mattress feels.
A topper often needs a few nights to settle in. Is the correct side facing up? With the Original Topper, the 7 ergonomic zones only work as intended when it's placed the right way round.
Do you sleep on your side, back or stomach? The right pillow height depends a lot on your sleep position and mattress thickness. Check our buying guide to find the height that suits your situation before choosing a new pillow.
Does your duvet cover or fitted sheet feel stiffer than expected? That's normal with 100% GOTS-certified cotton and disappears after the first few washes.
Think along with us about sustainability
Every return uses up resources, transport and energy. At Tuur®, we try to avoid that as much as possible, not to make things harder for you, but because we care about the planet just as much as we care about your sleep. Didn't find an answer in the tips above? Check our frequently asked questions, your situation might already be covered there.