How do I return my Tuur® Mattress?

Once you have sent us an email with a return request, we will arrange the collection for you. Our courier service will come to your front door to pick up the mattress. Please note that if you live in an apartment building, the mattress will be collected at the first door, often the communal entrance, and not at your front door or on your floor. 

The mattress must, where reasonably possible, be placed back in its original packaging (hard plastic). This way we avoid any damage during transport.If you do not use hard plastic to pack the mattress, Tuur® reserves the right to charge for any reduction in value if damage has occurred as a result. If desired, Tuur® can send new packaging material, for which a supplement of €10 will be charged.

We will refund the full purchase amount (including any shipping and payment costs) as soon as possible, but no later than within 14 days after receipt of the withdrawal notice. However, we may wait with the refund until we have received the products, or until you have demonstrated that you have sent them.