How do I return my Tuur® Pillow?

After you have sent an email with your return request, we will send you a free return label. This will also be sent via email, you can print the return label and drop off the package at a drop-off point near you. 

We will refund the full purchase amount (including any shipping and payment costs) as soon as possible, but no later than within 14 days after receipt of the withdrawal notice. However, we may wait with the refund until we have received the products, or until you have demonstrated that you have sent them. 

If you use our return label, please note that the risk of the return shipment remains with you as the consumer. Should the product get lost during the return, this is at your risk. We therefore recommend (for higher order values) insuring your shipment and keeping proof of postage.