How do I return my Tuur® Topper?

After you have sent an email stating that you wish to return the topper, we will look into how to arrange this together. 

• The Original Topper: for some sizes, we will arrange a collection at your address; for others, you will receive a return label. Please contact our customer service for more information.
• The Tuur® Mono Topper: can easily be returned using a return label you will receive from us, and dropped off at a postal point. 

The refund will follow no later than 14 days after receipt of your product. If you use our return label, please note that the risk of the return shipment remains with you as the consumer. Should the product get lost during the return, this is at your risk. We therefore recommend (for higher order values) insuring your shipment and keeping proof of postage. 

Please note that if you live in an apartment building, the collection will take place at the first door, often the communal entrance, and not at your front door or on your floor.