What if I'm not home to receive my package?

Accessories, textiles, pillows and toppers:
PostNL will attempt to deliver the package to your home once. If you are not home, it will be taken to a nearby collection point. You then have 7 days to collect the package before it is returned to us. 

Mattresses and box springs:
The delivery of your mattress and/or box spring is only carried out on a specific day chosen by you. We therefore strongly encourage you to be home on that day. Unexpectedly unable to be there due to unforeseen circumstances? Please let us know as soon as possible and we will work together with you and our courier to find a solution. Please note that cancellations made too late, meaning the day before the appointment, before 4:00 PM will incur a fee of €12.95.